“General cleanliness was poor on arrival including not only cobwebs but also hairs and staining on the shower tray.”
Wi-Fi information poor and not known by your staff on initial phone call nor on 2nd call to office.
After 3 phone calls to your office it was arranged for a cleaner to visit who on arrival was very pleasant and did an excellent job including being able to advise correct code for wi-fi! Previous advice was to check router but no router visible!
Vacuum cleaner was full of previous occupant(s) dust and debris whilst the washing machine was mouldy where drum attached to casing.
Uncomfortable sofa and mattress of king size could do with upgrade.
It is a shame that we found the above negatives as the property is located in a lovely and peaceful part of the coutryside.
We are pleased you enjoyed your stay and liked the location of Oak Barn. Thank you for the time taken to leave your feedback. We have now included additional instructions for the Wi-Fi and the office has these instructions. As you will appreciate, we work very hard with our housekeepers to ensure high standards of cleanliness are maintained and the housekeeper visited at your request to ensure the property was presented to your satisfaction.The weekly deep clean will be checked as a matter of course. We are surprised to read your comments regarding the washing machine drum, sofa and king-size mattress as these were all new at the start of the season and are of good quality. Nevertheless we do recognise there are personal preferences regarding mattresses and sofas and we will endeavour to ensure they are not too firm. Property Owner