“We've been to this flat before and the location is excellent.”
However, there was a large stain on the carpet which had been there at our previous visit some 18 months before, and would have been seen by the cleaner on numerous occasions. Most notably, however, there was a stain on the bedroom ceiling, which had over time become mouldy. We reported this to the office and were told that they were aware that there had been a leak from the flat above, but that it had been repaired. The mould on the ceiling clearly had been there for some time though, with ...
However, there was a large stain on the carpet which had been there at our previous visit some 18 months before, and would have been seen by the cleaner on numerous occasions. Most notably, however, there was a stain on the bedroom ceiling, which had over time become mouldy. We reported this to the office and were told that they were aware that there had been a leak from the flat above, but that it had been repaired. The mould on the ceiling clearly had been there for some time though, with the cleaner doing nothing about it, which was very disappointing. Likewise, there was an accumulation of dust on the extractor fan in the shower room, which was also something the cleaner would clearly have seen. In addition, it was not possible to open the sash window in the kitchen area, and this was an ongoing issue from our previous visit. The notice asking for the window to remain closed had been there when we visited 18 months before. We also felt the settee had seen better days in terms of comfort. Overall, the flat seemed tired and definitely in need of some maintenance, as described here.