“I do not feel that you provided clear information regarding this property.”
There was no prior disclosure of the existence of 43 steps leading from the parking area level to the entrance of the property.Offloading and reloading of our car with our luggage,clothing,food,etc was a real difficulty.Real.
Also there was no mention of the fact that access roads to Hallsands,particularly over the last mile of road access,was very limited.A single lane width roadway exists over this last mile and was problematic to us on more than one occasion.Furthermore this very narrow,unlit,stretch of road prevents people enjoying any relaxation in the local pubs or restaurants.You cannot even take a chance by having more than one drink because of the nature of the roads that have to be driven.Social side of the holiday was spoilt by that.
The isolated nature of the property location needs to be brought to peoples attention.
I feel that these complaints are matters that require urgent attention and action.
We apologise that you were not informed of the steps to the property and have added this information to the property description, thank you for bringing this to our attention. Unfortunately, the narrow roads to access small fishing villages such as Hallsands come with the nature of this type of coastal area. We are sorry that were not happy with the property’s rural location; several of our returning guests choose to stay in fishing villages such as Hallsands because of the charm of its isolated location and unspoilt coastal beauty. Regardless of the location and type of road, we would never recommend drinking and driving, and are happy to recommend local taxi services to use. We hope that you enjoyed your holiday regardless of these points made and hope you visit South Devon again soon. Owner relations