“The property was incorrectly listed:
Missing sunloungers
Missing outdoor dining table
Bed in bedroom 2 is a double not a king as advertised
There is no log burner - it is an electric fire.”
There is a freezer - you should let people know this. I called to ask and was told there wasn’t.
None of the items have instructions.
No midstay clean - bearing in mind i paid the same for both weeks?!? And I was advised there would be.
Swimming pool under maintenance- nothing to do with Covid.
Play park not open due to building works and temporary fences - again nothing to do with Covid as stated.
Your reception girl was useless and had a couldn’t care less, computer says no attitude. Finally once I spoke to your manager, 5 days into my holiday, some of the issues were resolved, she was pleasant and dealt with what was within her control.
Thank you for your review of 1 The Manor House.
Please accept our apologies for the errors in the property listing, these points have now been amended.
The decision to close the swimming pool and children’s play area was made in response to the ongoing Covid-19 situation to ensure the continued safety and wellbeing of all holiday guests. The communal areas at Hillfield Village operate without any supervision, therefore it is not possible to control or record (for track and trace) the number of people using the swimming pool and children’s play area or ensure social distancing is maintained. It is also not possible to clean the swimming pool toilets and changing areas each time they have been used.
All properties at Hillfield Village are self-catering and therefore additional cleaning throughout your stay is not provided. For 2 week bookings at Hillfield Village a 'freshen up' is normally carried out, but again due to COVID-19 restrictions we are only able to provide freshly laundered bag of linen and towels was delivered to the property halfway through your stay.
Where possible we made every effort to swiftly rectify the issues you encountered during your stay.
Despite these points I hope you and your family enjoyed a relaxing holiday.
Property Owner