“Booked a week prior
Day before our holiday get an email saying boiler broke and booking cancelled (what would have happened if I hadn’t checked my emails?”
Booked another choice at 10am
11am this booking cancelled (paid for 2 now)
Woujd you not check the 2nd is actually available in these circumstances?
Booked our 3rd (1pm ish) £200 more expensive.
Told we would be ‘looked after’ maybe do a deal on the price as it’s tomorrow. Told there would be something nice waiting for us at the accommodation in way of apology, nothing there on arrival (we’re really not bothered but you said there would be, only yesterday).
Get to accommodation, can’t get in, luckily the owner had called us the day before so we had her number. She says to call ‘coast & county’ not sure who these guys are but they tell us we have to collect keys from them (wasted hour walking down and back).
Seems as soon as the third booking was made nobody was interested. Ladies at ‘coast & county’ we’re ok, sent us a bottle of wine & two Creme eggs WOW!!!
Bearing in mind our booking was cancelled early Sunday, nobody made an effort to offer us an alternative that they knew was available, just sent us 6 links, most of which were not available, or we had to check ourselves. Then we had to book the only one available at £200 more.