“Ghastly waiting until 5 to get in after an awful drive down.”
Completely unacceptable to have to wait for 'extra cleaning' when this had obviously not been done. We watched the cleaner for 45 mins as he was there with us until 5.45pm. Livid. Very lacklustre mopping of SOME of the floor. Kichen floor still filthy. No mopping of sitting room to speak of.
You used to be brilliant as Coast & Country - since Sykes took over it's a disaster. Two years running I've had to complain re cleanliness..when are you going to get your act together?? Employ more cleaners!!!! It's not that you don't charge enough......a complete rip off now that we lose the first day of our holiday!
Bedding still disgusting under the sheets - for God's sake wash the damned pillows between lets!
Spent half my week cleaning- I would've thought over £700 a week could pay for a decent clean. Furious (again). Please pass this on to the owner or I will contact them direct.
- Mrs Rees, September 2020
Thank you for your feedback on your recent stay at Slipways. We were disappointed to read that the property was not ready for your arrival and that you were not happy with the cleanliness after the cleaner had departed. As you will know from your many stays with us, we do ask that we are made aware of any concerns as soon as possible during your stay so we are able to rectify these points for you, as well as having a 24 hour emergency line should you need us. Unfortunately, from what I can see this is the first we have been made aware of the issues you experienced. Our check in time has temporarily been pushed back until 5:00pm to allow the cleaners extra time to focus on high traffic areas such as light switches and door knobs/handles however we are hoping to be able to amend this back as soon as we can as we understand it is disappointing to have your holiday pushed back by two hours. We have passed your comments to the owners regarding the duvets and pillows, again if we had known during your stay we would have been able to replace these for you. We hope you still managed to enjoy your stay in Salcombe.
Owner relations