“We should have been advised about the building works in close proximity, property not as clean as in previous years, though obviously washed large stain on duvet cover, lost power/lights three times (caused I think by a blown light bulb) and no batteries in games controllers (so grandchildren could not use).”
Otherwise we had, as always, a great time.
We always appreciate feedback from our guests and often act on the comments made to further improve Woodwell. It is important, however, to ensure that comments are factually correct so that other guests are not misled. Please see below:
• Cleaning. The house is spotless before every visit and is double checked by our Property Manager before guests arrive. In a text you mentioned glitter on the stairs as the issue. There was categorically no glitter on the stairs prior to your arrival, its appearance is a complete mystery. You also mentioned a lack of black bin bags, there were six in lined bins and four spare, ten in total for your week. We left additional bags for you when you told us that you needed more.
• Power. We note that you had plugged your electric car charger in to the garage circuit. We checked with our electrician and this is almost certainly why the power tripped rather than a bulb failing. Unfortunately, you didn’t tell us that you were using this circuit to charge your car, if you had we could have directed you to an alternative socket that would have prevented the consumer unit tripping. Light bulbs do eventually fail, as I’m sure you appreciate.
• Batteries. There were batteries in all games controllers, they were replaced just prior to your visit and were fully functioning when we checked them on your departure. Turning the controllers on is simple when you know how, it would have been so much better if you had asked us how to turn them on so that your grandchildren didn’t miss out.
• Duvet. All fresh bedlinen, towels etc are fastidiously checked before every visit to ensure that it is all immaculately clean. We checked all bedlinen on your departure and could find no stain such as you described. You informed us of this issue two days before your departure, again, it would have been much better if you had shown us any stain earlier and we would have changed the bedding immediately, even if it happened at any time during your stay.
• Building works. Completion of the property nearby has been delayed by the Covid pandemic and unfortunately this has meant that there is some ongoing internal building work. The project will be complete in the autumn.
We note that you have booked for 2022 already. On this next visit, please bring any issues that you have to our attention immediately, rather than leaving it to near the end of your stay, and we will do our utmost to resolve them straight away. Response from the Owner
Property Owner
