FAQs

Q: Do I have to pay a Deposit for my holiday?
A: If you are booking more than 6 weeks in advance of your holiday, a deposit of a third of the rental price will be due. If you are booking less than 6 weeks prior to your holiday, full payment will be required.

Q: Where do I find out about the Booking Conditions?
A: Our Booking Conditions can be found on our website.

Q: What is the Security Deposit?
A: Where indicated on the property details, a security deposit is payable at the same time and in addition to the payment of the holiday rental. The security deposit is held by Coast & Country Cottages to cover any losses, damage and / or additional cleaning charges if the property is left in an unsatisfactory condition. The security deposit will be refunded to you within 14 days of departure subject to deductions necessary by reason of your or any member of your party’s breach of your obligations (these are detailed in clause 10 of our Booking Conditions).

Q: Can I book a Short Break?
A: Yes, a number of the properties within our portfolio are available to book for short breaks for a weekend or mid-week break at certain times of the year, for 3 or more consecutive nights, subject to availability and are usually charged at 75% of the weekly rate. Please check availability with our team or look online.

Q: What is a reduced occupancy / couples discount?
A: We offer reduced rates for couples or smaller groups (four or less) at some of our properties at certain times of year. This special rate is based on reduced occupancy and usage of a property. Please note for a couple this covers the use of only one bedroom (please advise which bedroom you would like to use) or for four or less people occupying two bedrooms at a larger property – applicable to selected properties and only at certain times of the year. Please call our team for further information.

Q: Do I need to bring my own bed linen and / or towels?
A: Many of our properties provide linen and some may also provide towels. It is important to check you chosen property provides bed linen / towels and if necessary bring the appropriate bed linen / towels with you or arrange delivery through one of the many linen hire agencies – details are included in our Planning Your Stay guide and in our Useful Information section of this website.

Q: What time can I arrive and what time must I depart?
A: Our arrival time is 3.00pm and we would ask that you leave the property by 10.00am on departure day. If any properties have different arrival and departure times, these will be noted on the property details on the website or you will be advised when you make a booking.

Q: What do I do if I arrive late?
A: If you are going to be arriving late or on a different day, it is important that you telephone us so we can provide you with key collection instructions.

Q: Do I need to bring anything?
A: We would recommend you bring your booking confirmation letter with you, as this often includes important information and we may ask to see your letter for identification purposes.

Q: How do I get the keys for the property?
A: When we confirm the details of your booking, we will advise you of how to collect the keys and where they are located.

Q: If I need to cancel my holiday, what will happen?
A: As soon as as holiday booking is confirmed (by way of a full or deposit payment) you are automatically entered into our Holiday Cancellation Refund Scheme.  Full details can be found in our Booking Conditions on the website.

Q: Do you provide insurance?
A: We offer a Holiday Cancellation Refund Scheme and details are available on request, found in our Booking Conditions on the website.

Q: What are your Opening Hours?
A: Our opening hours are currently Monday – Friday 9.00am – 5.30pm, Saturdays 9.00am – 4.00pm.  Additionally during the Summer months (1st April – 30th September) we stay open until 6.00pm on Fridays and Saturdays, and on Sundays between 10.00am – 4.00pm.

Q: Where are your Offices?

A: Our Salcombe office covers all our properties excluding those in and around Dartmouth.  The office is situated at Hannaford’s Landing, Island Street, Salcombe, Devon. TQ8 8FE.  The Dartmouth office covers all our properties in and around Dartmouth including Hillfield Country House & and Cottages, and Dart Marina. The office is situated at 1 The Sail Loft, Mayors Avenue Dartmouth, Devon TQ6 9NG.

Q: Does the property include a cot and a high chair?
A: If you require a cot or a high chair for your holiday, please visit our ‘Baby Friendly Holidays’ section of the website or check whether these are available at your selected property before booking, check availability with our team or arrange hire through a local hire company (you can also hire a pushchair or stroller) – details of companies are listed in our Planning Your Stay guide.

Q: Is linen provided on a travel cot?
A: You will need to bring your own linen for a cot.

A: Do you have any Dog Friendly Properties?
A: The South Hams is the perfect destination for a holiday or short break with your dog, with miles of fantastic dog-walking coastline, many beaches, some pubs and local attractions also welcome dogs. Some of our properties accept dogs as long as they are kept under control and are not left unattended. We charge £25.00 per week for each dog staying in the property and must have all details of all dogs staying in a property. See clause 6 of our Booking Conditions.

Q: What is VisitEngland?
A: VisitEngland is the stringent National Quality Assessment Scheme. Assessments are carried out by an experienced and independent industry professional and provide each property with a star rating reflecting the standard of accommodation and facilities. More details can be found on the VisitEngland section of the website.

Q: How do I find out about the area?
A: The South Hams covers the most southerly tip of Devon, with much of it officially classed as an ‘Area of Outstanding Natural Beauty’. From the wild beauty of Dartmoor, to the stunning southern coastline, there are miles of beautiful countryside, unspoilt beaches and delightful estuaries and rivers to explore, plus picturesque rural villages and small towns to discover. You can find out more about this stunning area from our view magazine or our website.

Q: What is there do in and around the area?
A: Our useful supplement, View Magazine, is designed to help you make the most of your holiday or short break in the South Hams. The area boasts a varied and productive food economy, and our View Magazine provides details of many local companies who will deliver to your holiday home for your arrival, restaurant listings, local attractions, ideas for great days out as well as details of the many local events on the 2018 calendar. A beach guide, sailing and boat hire details, maps of Salcombe and Dartmouth and much more make this a helpful guide whether you are reading it prior to booking your holiday or during your stay.