Coast & Country Cottages go for Gold with Customer Service Award

By Vicky Rogers on February 9, 2015

Jon Doyle, Operations Director, and Karen Wood, Customer Loyalty Administrator, in front of the Coast & Country Cottages office in Salcombe

Coast & Country Cottages are delighted to have been awarded a Gold Trusted Merchant Accreditation by the Global Feedback Engine Feefo. This prestigious national accreditation highlights those businesses that have consistently delivered great customer service.

Feefo is one of the world’s most trusted suppliers of ratings and reviews, generating genuine feedback about registered businesses, based on feedback directly from customers. To gain a Gold Trusted Merchant Accreditation, businesses have to achieve an average service rating of between 95%-100%. Since initially joining the Feefo scheme in 2014, customers with Coast & Country Cottages have consistently rated the agency highly – currently, the agency have an average service rating of 98%!

Jon Doyle, Operations Director, said ‘We are delighted to have won this national award, based on the feedback received directly from our customers. We started using Feefo to give customers a genuine means of providing feedback on the agency and our holiday accommodation. We are very happy that the standard of our customer service has been recognised, and that so many of our customers’ holiday expectations are met or exceeded’.

Feefo state ‘The Trusted Merchant Accreditation, now in its second year, has become much sought after as it highlights the businesses that value and invest in their customers, and do this successfully over the course of time. More than this, it stands unique as merchants are awarded based on genuine customer feedback and not by industry judges! Based in picturesque Salcombe and historic Dartmouth, Coast & Country Cottages manages over 430 self-catering holiday cottages exclusively in Salcombe, Dartmouth and throughout the surrounding South Hams coast and countryside. Since acquiring the company in 2001, Andrew and Karen Jones have successfully grown the business from 180 properties to over 400 and their locally based team from just 3 people to nearly 30 permanent staff.

This is the second recent national award scooped by locally based Coast & Country Cottages, who won the prize of Best UK Holiday Cottage/Self Catering Booking Company (small) in the prestigious 2014 British Travel Awards last November.