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Coast & Country Cottages cars - agency managed service

Looking after and running a holiday cottage can be a complex and time-consuming process. Whether you choose to be involved on a day-to-day basis and take care of the finer details yourself, or you live away from your property and would rather relax and let us do the work for you, Coast & Country Cottages are here to help. We offer two holiday let management options; owner managed and agency managed services. Whatever you decide, we have a tailored holiday home management solution to suit your property.

Our Managed Services Manager, Gwen Ripley, explains what our bespoke service options include.

Things to consider when choosing a holiday home management service

Coast & Country Cottages offer different levels of holiday home management to property owners. The first thing to do before choosing the best one for you, is to understand exactly what’s involved in letting your holiday home. Whichever service option you choose, we will take care of all marketing, administration and customer correspondence.

Here are just some of the main operational factors to keep in mind that will need to be handled by either yourself or your letting agent:

  • Housekeeping, including cleaning and laundry
  • Property checking and security
  • Property maintenance
  • 24-hour guest support
  • Safety checks and legislative documents, including annual fire risk and gas assessments
  • Key collection and property presentation

What holiday property management services do we offer?

Dependent on how hands-on you would prefer to be with your holiday home, you can choose an owner managed or agency managed service when letting with Coast & Country Cottages. Here’s a tick list of what you can expect our typical owner and agency managed service packages to include:

Owner managed service

What is an owner property managed service?

If you are an owner that likes to manage the day-to-day running of your holiday let yourself, then our owner managed service might be the best option for you. An owner managed service is far more hands-on, where you or your nominated caretaker would administer the clean, changeovers and checks between bookings. Any maintenance issues at your property would be your responsibility, but of course we would be on hand to offer advice or recommend contractors to carry out any work required.

This type of service works well if you live near your holiday home or have a caretaker you would like to use. While you manage the day-to-day running of your property yourself, you can rely on our expertise and experience to actively take care of the other intricacies involved in running a holiday let.

Owners have the option of providing and laundering their own bed linen or taking advantage of our own in-house laundry service. Read our blog on holiday home cleaning, housekeeping and laundry for tips and information on preparing your property for incoming guests.

Why choose an owner managed service?

  • Marketing
  • Administer bookings and customer relations
  • 24-hour support

1.     Marketing

Since becoming part of the Sykes Cottages family, our owners benefit from the marketing resources of a national brand, coupled with knowledge and support from our experienced local Marketing and PR team. This marketing reach has led to record booking numbers in 2019!

2.     Administer bookings and customer relations

Securing and administering bookings, together with customer relations, is an important part of letting your holiday home. Whether a guest is enquiring about property details, making a payment, or has a query about their holiday, our team will be their point of contact, which means you don’t have to worry about being available all the time.

3.     24-hour support

Part of this service is that our experienced local team are on hand to answer emergency calls from guests, 24-hours a day.

Agency managed service

What is an agency property managed service?

To make letting as easy as possible for our owners, we also offer a full agency managed service. This includes co-ordinating cleaning services, supplying and laundering bed linen and towels, operating changeovers, checking the property before and after bookings, and arranging key collection.

We will organise any required property maintenance to ensure that your holiday let is presented to the highest standard. As well as our own in-house team of specialist staff and engineers, we have a wide and very loyal network of local contractors that we use to carry out any required work.

Why choose an agency managed service?

  • New property administration
  • Housekeeping, cleaning and laundry
  • Changeovers
  • Property maintenance and winter security checks

An agency managed holiday home service is a great choice for owners that live away from their property or prefer a less hands-on approach. We will take care of the daily running, and only contact you when we need to.

An agency managed service can also be beneficial for owners that are looking to use their property for their own holidays, as our team can arrange cleaning and linen for owner bookings, making your time in your property as hassle-free as possible.

1.     New property administration

For new properties that join our portfolio, opting for our agency managed service takes the hassle out of getting it ready to go live on our website. Our in-house team organise all the legislative requirements such as gas safety checks and fire risk assessments, as well as organising waste collection, ordering parking permits and taking detailed property inspection notes, to get us familiar with how everything works.

2.     Cleaning and laundry services

The teams in our Salcombe and Dartmouth offices will be responsible for organising cleans between bookings and checking that everything is completed to a high standard.

Our in-house laundry service can provide all the linen and laundering for your property. We ensure that all the linen is spotless and of high, consistent quality.

3.     Changeovers

Our team run a changeover report and distribute the incoming and outgoing bookings amongst our fully-trained property inspectors. We really get to know all of our agency managed properties, which helps us to spot any damages or maintenance issues between bookings.

4.     Property maintenance and winter security checks

Having a holiday home means that occasionally there may be a few maintenance issues, whether it’s a lightbulb that needs changing, or a more substantial breakdown. Coast & County Cottages provides a 24-hour emergency support service, giving guests peace of mind over any problems that may occur.

Over the years, we’ve built a vast network of loyal contractors across South Devon. From electricians and plumbers to gardeners and window cleaners, we will always know someone in the local area to fix any issues that may arise. We also take responsibility for paying invoices on behalf of our owners, and break down the costs on our monthly owner statements, so everything is easy to keep track of.

Throughout the winter we carry out fortnightly checks, helping to keep properties secure. This means that if you decide to come to your property for an owner booking, you won’t have to spend time worrying about whether the boiler will work when you arrive – we’ve already got it covered!

Bespoke and tailored holiday home management

What if neither of these service options quite meet your needs? Rest assured, we will work together with you to create a bespoke level of service, tailoring a package to reflect your requirements. Our dedicated New Properties team would be happy to discuss the options with you, as well as the commission levels for the different service options.

The most important thing to remember is that whichever option you choose, you are never on your own – our team will always be on hand to provide the care and support required to ensure holidays run smoothly.

Contact our locally based team

Our local Managed Services team work tirelessly to support each property owner, making sure that holiday letting is as stress-free as possible. If you’d like to find out more about how we can help you, request an Owners Guide here or call our locally based team on 01548 843773.