Little Piccadilly

I am glad that you found the property to be nice and clean, and you told us what a lovely stay you had had and were pleased with the recommendations I gave you re beaches and shops. I left you wine, crisps, tea, milk and I also gave you fresh eggs from our chickens - no sugar, but if you needed some you could have asked. Your comments about the bathroom are perplexing. There was a bath mat provided for you, and you used it. There was also a cleaning cloth under the basin which you did not use. The flooring in the bathroom looks like wood, but it is a laminate flooring specifically designed for bathrooms. You also had an extra set of towels to use if needed ( you booked for four, but there were only three of you). We leave detailed information about the cottage. You stayed for 3 nights and having had 5 phone calls from you with queries I don't think you read any of it. On one occasion I came round to show you how to turn the shower on. We always ask guests to put towels etc in the laundry bag provided at the end of their stay, you did not do that, again maybe my notes were not read. However, I am glad that you had a lovely stay and you said that you would like to have stayed for a week rather than just 3 days.

Thank you for taking the time to leave your feedback regarding your recent stay. We’re very sorry to hear about the disruption to the water supply during your visit. The issue affected a very large area and was unfortunately beyond the owner's control. We understand how inconvenient this must have been, and we appreciate your recognition of the owners’ efforts to support you during that time. I’d also like to acknowledge your concerns about the difficulty in reaching Sykes and the delay in response. Please accept our apologies for any frustration caused. I can confirm that we received your email on 4th August and responded to you on 5th August.  Thank you again for bringing this to our attention.

Thank you for your lovely comments and I'm so glad you enjoyed your stay. We are centrally located in the South Hams and I find that it takes me around twenty minutes to get to Salcombe, Dartmouth and Totnes and around ten minutes to Kingsbridge. Devon lanes are well known for being narrow and the hedgerows look very beautiful in the Spring, although some can be challenging if the driver is not used to them. The main routes around us though are not too bad (in my opinion). But there are some very narrow lanes nearby that I would not recommend to visitors. In the notes I leave for guests I offer to give directions to places, and in doing so I would avoid sending you down the very narrow lanes. Sat Navs are notorious for sending people the quickest way, which might not be the best way for less confident drivers. Such a shame that you didn't ask me to recommend any routes. Nevertheless I am really glad that you had a lovely week.

Thank you for your lovely comments and I'm so pleased that you enjoyed your stay. The package that arrived in the post from you was an unexpected and much appreciated surprise!

I'm so glad that you and your family enjoyed your stay, despite the terrible storm! We have looked at putting in some sort of extractor but to do so is not as straightforward as it might first appear. During your stay the weather was such that you did not eat out and cooked for four of you every evening and understandably did not open the windows. Usually the weather is kinder and the kitchen window can be opened. Despite that I am really glad that you had a good few days here.

Thank you so much for your lovely comments. I am really pleased that you enjoyed your stay - and the honey from our bees!

So nice to have met you and thank you for the lovely comments. Glad that you had a good stay.

So glad you enjoyed your week in the cottage and appreciated the garden. We had a chat with you about the fridge and explained the situation to you. It is an under counter fridge with a small freezer compartment, as shown in the photographs. The only place to put a tall fridge freezer in the kitchen area would mean that the dishwasher could not be accessed, and the advice from Helpful Holidays was that most people on holiday do like to have a dishwasher. Thank you for your comments, and if we could find space for a tall fridge we would put one in. Lovely to have met you, thank you for the gorgeous "Thank You" card and seeds and I hope you enjoy the Piccadilly Eggs and Honey I gave you. Hope to see you again!

So glad you enjoyed your week in the cottage. Sorry to have missed you when you left as I had some Piccadilly Eggs for you!

Brilliant to have had you back for your second stay with us, good to see you again! Thank you so much for the lovely comments and I'm glad you had a great week exploring the beautiful South Hams in the sunshine.

Thank you very much for your 100% score, delighted that you appreciated the hard work we put in to making our guests happy! Interesting that you felt it was "very comfortable for two people but not for four". The review before yours said the cottage was "perfect for our needs as a family of four". There were two in your party and you made use of both bedrooms which suited you. The is one double bedroom and a second bedroom that has either one or two single beds, by using the truckle bed that is stored under one bed on weeks when it is not needed. I think that the description and photographs accurately show the space in the cottage and the facilities. Thank you for the note you left, I am glad that you had a lovely stay with us.

Thank you so much for the wonderful feedback. We try hard to make sure our guests are comfortable and enjoy their stay and so we really appreciate your lovely comments. We'd love to welcome you back one day!

Thank you so much for your lovely comments, really appreciated. Very pleased that you enjoyed your stay and had a great birthday week.

Thank you for taking the time to leave your feedback following your stay at Little Piccadilly. The Owners are surprised to read your review since you had daily contact with them. The vacuum cleaner you mention is a spare for guests to use, not the one used for the changeover clean. When you explained that one of your party has allergies (having to hoover twice daily at home), they gave you a Dyson to use for the week, (which was gratefully accepted at the time). At the end of the stay, you explained that you had brought your own bedding, because of the allergy issue. Enhanced Covid-cleans are conducted at Little Piccadilly and this property had previously always had 100% reviews for cleanliness. Unfortunately, the weather was unusually cold during your stay. The information in the folder explains that the heating is on a timer and to ask if you needed it on more. You were asked if you were warm enough and it was explained how to put the heating on full time. It was therefore understood that you had done just that. You were also left an additional electric radiator to use if necessary. The fridge is an under-counter one as in the photos. It has always been sufficient for families staying, but maybe not big enough for the two Tesco deliveries that you had arranged. Little Piccadilly is situated in a rural area, the wi-fi signal is through BT, but this area does not have fibre optic cables yet. Mobile phone signal in rural areas varies, for example O2 has good coverage. The lanes in South Devon are narrow, but usually visitors are aware of that before coming.

Thank you for your feedback and I am glad to hear that you enjoyed your stay at Little Piccadilly. The start of the week was unusually chilly for early October and in response to your query as to how the heating worked, we were in contact by text and popped round in person to check. You assured us that all was fine and you were warm. We are in a rural area but close to the sea and the lanes can be narrow, some see it as part of South Devon's charm! Our guests have driven a variety of sized cars and I hope that generally people driving do have some experience. Thank you so much for replacing the glasses you broke, much appreciated.

Thank you very much for taking the time to send us your feedback. We’re absolutely thrilled to know that you thought the cottage was wonderful and we’re really pleased you had a good holiday. We’re sorry to hear that you found our terms unfair though and sad you feel you can’t recommend us. The Covid-19 pandemic has been a challenging time for everyone, but I can confirm that every customer who wasn’t able to take their holiday due to the legislated lockdown was offered either a full refund or the ability to amend their dates. For those customers who had booked dates after the lockdown ended (such as yourself) we were able to amend dates with the agreement of the owner. We’re glad that things worked out, that you were able to have a great time and we hope you’ll be able to return in future.

We thank you for your feedback. We are pleased that you found the cottage to be clean and comfortable, we work hard to ensure that our standards are high. Little Piccadilly is in a small hamlet in the countryside, ten minutes from the coast as the description says. Kingsbridge is ten minutes drive, Salcombe and Dartmouth are both twenty minutes drive. The lanes in South Devon can be narrow but most direct route to Kingsbridge is only ten minutes. The owners are always happy to offer advice as well as directions if needed. Many guests this summer have commented on how convenient our location is for exploring the beautiful South Hams