“No complaints whatsoever about the property itself, but SPECIFIC information was sadly lacking, especially from the folder "supposedly" containing information about the property - which it most definitely did not - just generalisations of what was expected of you!”
e.g: A short, simple note identifying where the manuals could be found for the oven, dishwasher etc., would have been useful. (Finally discovered purely by chance! They're in the drawer on the OUTSIDE of the kitchen worktop, next to the double opening windows/doors.) "Generalisation" about waste disposal at the end of the holiday, so had to visit the office to deternine what was necessary. (I was not alone here - met a lady when disposing of the black bin bag in the bin store, who had had ...
e.g: A short, simple note identifying where the manuals could be found for the oven, dishwasher etc., would have been useful. (Finally discovered purely by chance! They're in the drawer on the OUTSIDE of the kitchen worktop, next to the double opening windows/doors.) "Generalisation" about waste disposal at the end of the holiday, so had to visit the office to deternine what was necessary. (I was not alone here - met a lady when disposing of the black bin bag in the bin store, who had had exactly the same issues of determining what we were supposed to do.) And finally - WHY OH WHY are we expected to follow the detailed travel instructions from the M5 (or wherever,) to find the address of the office to collect keys? This needs to be at the very beginning of the final email instructions, and needs just a property number, postcode and perhaps a simple map identifying the location of the office related to the quay, M&S and the Newcomen Museum. (Sorry ladies, you're absolutely excellent at the "doing" things, but now and then - just on the odd occasion, you need the input of a man to deal with the "organising" things, as this is proof, if proof were needed, that both are needed to blend the details with the practicalities!)
