“A lovely week in beautiful Dartmouth in your lovely apartment.”
Very well appointed accommodation, lovely comfortable beds and a great view of the river and the ferry from the lounge window.
We’ve knocked a few points off for the following things which we hope you’ll take as constructive criticism: Firstly, the food cupboard next to the washing machine was full of crumbs and had to be vacuumed out by us, and surfaces were greasy - maybe the cleaners need to up their game before new guests arrive? Secondly, the “welcome pack” was derisory, to say the ...
Very well appointed accommodation, lovely comfortable beds and a great view of the river and the ferry from the lounge window.
We’ve knocked a few points off for the following things which we hope you’ll take as constructive criticism: Firstly, the food cupboard next to the washing machine was full of crumbs and had to be vacuumed out by us, and surfaces were greasy - maybe the cleaners need to up their game before new guests arrive? Secondly, the “welcome pack” was derisory, to say the least! A tiny box with a couple of tea bags, some sachets of uht milk and a tiny bag of rubbery sweets is a far cry from the bottle of wine and cookies etc etc which are pictured in your publicity (and mentioned in some entries in your visitor’s book!). We took all essential supplies, of course, but a few nice goodies on arrival always go a long way! Thirdly, the dining area needs a lamp in the corner as it’s a bit dark with just the Velux window. The overhead spotlights are too fierce for a cosy evening meal. And finally, the instructions for the induction hob are redundant as it most definitely is not an induction hob in the kitchen. We have a Neff induction hob and induction hobs do not glow bright red without a pan as the one in no.41 does. Either it has been replaced and the instructions not removed, or you have been mis-sold an appliance!
All those things said, none of them detracted from a very relaxing week in your lovely place. Thank you!
Thank you so much for taking the time to leave such a thoughtful review, and we’re delighted to hear you enjoyed a relaxing week in Dartmouth and found the apartment comfortable, well-appointed, and with views you loved. It’s wonderful to know the beds and location helped make your stay special.
We’re also genuinely grateful for your constructive feedback. It’s very important to us, and we’re sorry that a few details fell short of the high standard we aim to deliver.
Cleaning: The issue with crumbs in the food cupboard and greasy surfaces is not acceptable, and we sincerely apologise. We have raised this with our cleaning team to ensure checks are more thorough before any guest arrival.
Welcome Pack: We’re sorry to hear the welcome pack didn’t meet expectations or reflect what you had seen previously. This will be reviewed internally to ensure our offerings are both consistent and clearly represented.
Lighting in the Dining Area: Thank you for highlighting this — we appreciate the suggestion. A softer lighting option is something we can certainly look into to improve the ambience for future guests. However the main spotlights are on a dimmer switch to allow for a more ambient setting.
Hob Instructions: Thank you for bringing the hob issue to our attention. It seems the instructions may not match the current appliance, so we’ll update or replace these to avoid confusion.
Despite these points, we’re very glad they didn’t detract from the enjoyment of your stay, and we truly appreciate your balanced and constructive feedback. It helps us continue improving the experience for future guests.
We’d love to welcome you back again.
Property Owner
