“House and position in town first class.”
Glass dining table we could write our names on, needed a proper clean.
Mouldy coffee grounds in the coffee maker, cutlery left in the dishwasher. Generally a bit dusty in corners. I did show photos to the lady in the Coast and country office.
When we arrived we were told there was a new broadband system and given a new password, we connected to the router but there was no internet connection and therefore no smart tv just the basic channels. This was finally connected on Thursday.
As we have another holiday booked with your company at the end of the month we are hoping it will be cleaner.
Thank you so much for taking the time to write us this valuable feedback and let me start by apologising for the cleaning standard you found at our property.
Our cleaners are usually exceptional so I was disappointed to see your comments and wanted to assure you that we have addressed this immediately with Coast and County. In addition, the router had been upgraded so I'm sure it was frustrating to not have the Smart TV connected for part of your stay.
I'm glad that you found the house comfortable and that the facilities suited your needs - it really is in the best position in town and we hope to welcome you back one day soon. Property Owner