“Where to begin about our 4 worst nights sleep ever.”
The bed mattress has been the worst thing I have ever tried to sleep on. Thin, hard and springs that dig into the body. Couldn’t sleep and on the first morning had pain everywhere. It would have been easier to sleep on the floor. We tried to contact the owners through the WhatsApp link in the email and after explaining the bed problem and asking for something, anything to put on it got a chat bot that said someone will contact us but that never happened. We spent 3 hours driving to Exeter and ...
The bed mattress has been the worst thing I have ever tried to sleep on. Thin, hard and springs that dig into the body. Couldn’t sleep and on the first morning had pain everywhere. It would have been easier to sleep on the floor. We tried to contact the owners through the WhatsApp link in the email and after explaining the bed problem and asking for something, anything to put on it got a chat bot that said someone will contact us but that never happened. We spent 3 hours driving to Exeter and back to find a mattress topper which cost us £55 which made the mattress a little more bearable. Also reached out to the owners through Expedia but still no reply. As we're traveling from Australia we couldn't take the mattress topper with us (no room in the luggage) but left it for the next unsuspecting souls. Also asked in the messages to be reimbursed for the the topper we bought, don't think that is going to happen. Would NOT stay here or recommend it to anyone.
Thank you for taking the time to leave your feedback. We are very sorry to hear that you found the mattress uncomfortable and that your stay did not meet your expectations.
We were disappointed to read that you felt unable to get assistance during your stay. Unfortunately, our local team did not receive any direct contact regarding these concerns. Had we been made aware of the issue, we would have done everything possible to assist you during your stay.
As your booking was made through a third-party website, it appears there may have been a communication issue. Our local office is located just a short walk from the property, and our friendly Dartmouth team would have been happy to help had they been aware of the problem.
We take all feedback seriously and will review the information provided within the property to ensure guests can easily find the appropriate contact details should assistance be required during their stay.
Once again, thank you for taking the time to leave your comments. We hope you were still able to enjoy all that Dartmouth has to offer.
Property Owner
