“Upon arrival the property smelt damp and musty so we opened all the windows and both balcony doors.”
When we took out 2 cups to make a cup of tea both had lipstick residue, as did several glasses and the cutlery had food debris stuck to it, so before we could even think about unpacking, the entire cutlery and crockery we were to use was washed in very hot soapy water. I then cleaned a cupboard into which our cleaned crockery was placed and also cleaned the cutlery drawer, which had food debris, hairs and dust removed before the cleaned cutlery was replaced!
All 3 coffee tables in the lounge area were dusty and had dirty cup marks on the glass top, the throw on the dirty sofa was also really dirty, but better than the sofa!
All floors were swept and hoovered as they felt gritty under foot. We also swept and hoovered the accumulated sand from the balcony, which had not been touched for months!
We also wiped every surface, door handle and cupboard door wtih anti-bax and sprayed dettol anti-bax spray in every room and on all soft furnishings.
Long dark brown/black hairs were found in the ensuite shower and on the floor.
In the main bathroom dirty mop water was left, unflushed in the toilet and this may have been the cause of the damp musty smell
On Monday 9th August, we tried to contact the offices of Coast and Country Cottages in Salcombe, from where we had collected the keys on at 3pm on Saturday 7th August, but no-one answered the phone.
When we dropped the keys off shortly after 10am on Friday 13th August the issues we had experienced were pointed out and we have since sent a very detailed email. We eagerly await a response from both Sykes Cottages and Coast and Country Cottages.