“This is our third year at the Reach and fifth year at Hallsands.”
The cottage is just right for us and our little dog (Jake) and the views never disappoint - we just love it! We are so pleased the new owners of "The Reach" have continued to let the cottage out and have already booked our week for next year!
We did have a few minor issues - the flush on the toilet is difficult to operate if you have weak wrists, as I have. You need to use both hands to push the button in. The bedroom window could do with easing to make it easier to shut, something that didn't bother us as we love to hear the sea, however, when we left we struggled to close it fully. The garden/gravel needed a good weeding as was quite overgrown with weeds. We think the immersion had been put on "timed" rather than "constant" as we were unable to have a hot shower on arrival. This was soon rectified by reading the instruction manual to change to constant for the rest of our stay.
The milk, tea bags and hot chocolate where appreciated - thank you.
- Miss Abery, September 2020
We are delighted to hear that your stay at The Reach exceeded expectations and look forward to welcoming you again next year. The owners have been in touch and have asked us to pass on the following in response to your feedback: Thank you for your comments; we do appreciate them as we want to ensure our guests have the best experience they can. I'd like to update you with some of the improvements we have planned, unfortunately with the lock-down we were not able to carry out the finishing touches we had wished. We plan to either repair or replace the bedroom window, very soon a contractor will be assessing, we appreciate this can be tricky to close. I can only apologise for the hot water, not sure what happened there, and we hope that our caretaker was able to help. We are looking forward to visiting ourselves next week when we can freshen up both inside and out. We have had the loo flushed looked at, and could find no fault, but this continues to be stiff we should take another look at it. See you next year!
Owner relations
