“The view is the very best from this property and overall, facilities were sufficient and the property was comfortable.”
However, it was let down by inadequate cleaning and tired décor. For the price, I would have expected a thorough clean and at the very least, annual décor update and refresh. The key collection was dealt with by unfriendly and indifferent staff who manage the property - the owners would no doubt be disappointed at this poor management service, worst of all was a complete lack of information and direction for leaving the keys, the office was closed and it took several attempts to locate the drop box. Only one parking space is inadequate for a property that sleeps potentially 7 - most visitors will need at least two cars and parking for two. We stayed for two nights but there was no welcome pack, we are a group of six ladies who often go away for a weekend, we often then return to an area at another date with our families so it is short sighted of the management company to not bother to give us a welcome pack - some milk would have been welcome at the very least! The outside space was a complete let down, poorly maintained and insufficient chairs, also in need of a good clean. Overall disappointing, not worth the money.
Thank you for taking the time to review your recent stay at Coxswains Watch. My apologies that you feel the cleaning was not up to standard on arrival, if this had been reported on arrival to the property, we would have been able to send a cleaner to rectify these issues. In regards to your comments about the key collection I apologise you did not receive the welcome we want all of our guests to experience, this has been relayed to all of the staff the importance of directions to the property and key drops on departure. Most properties do not supply welcome packs due to allergies, special requirements and delayed arrivals however we will pass this onto the managed services team. We would like to thank you again for taking the time to review the property and hope to welcome you back to Salcombe again soon.
Property Owner
