“Do not stay here.”
It is a complete and utter rip off. The beds are so uncomfortable you will not sleep. The entire property is old, tired, uncomfortable but the worst thing is the flies, I wished I had read all the reviews first before I booked and then I would have seen that these issues have been ongoing for years. Coast & Country Cottages did nothing to resolve our problems and we still had two days left but we ended up leaving early because they did nothing and since returning home they have also done ...
It is a complete and utter rip off. The beds are so uncomfortable you will not sleep. The entire property is old, tired, uncomfortable but the worst thing is the flies, I wished I had read all the reviews first before I booked and then I would have seen that these issues have been ongoing for years. Coast & Country Cottages did nothing to resolve our problems and we still had two days left but we ended up leaving early because they did nothing and since returning home they have also done nothing. Both the owner and Coast & Country Cottages have contravened their contractual requirements, don’t let them do it to you.
Thank you for taking the time to leave feedback on your stay at Upper Marcam House.
We’re sincerely sorry to hear that the property did not meet your expectations. We appreciate your comments regarding the condition of the property and the presence of flies. These issues have not been raised by previous guests, but we did visit the property after your departure to investigate further.
We understand that bed comfort is important, though it can vary greatly from guest to guest. Many visitors have found the accommodation comfortable and enjoyable, but we appreciate that preferences differ.
You contacted us on day five of your stay, and we offered assistance to help resolve your concerns, which was unfortunately declined. We have passed your feedback on to the property owner, as they value all comments left by their guests.
Thank you again for sharing your comments.
Property Owner