“Unfortunately for a flat of this calibre the bedding was really hard and scratchy but worse had been washed in very over perfumed powder to the extent that I had an asthma attack.”
We decamped to the lounge on the sofa bed that wasn’t affected. We wrote a long letter to the owner , we had to buy new bedding (very cheaply) from Tesco but mattresses were really powerful. We asked family to come and check out and they thought it was a horrendous smell. Heard nothing from the owner and feel very disappointed by this response as they specifically asked for honest feedback.
- Caroline, December 2022
Thank you for your feedback. We take great pride in what we have created at Kings View and believe other guest’s comments, on this site, support that so we were extremely concerned to hear of your experience. Unfortunately we were only made aware of your complaint after you had vacated the property. After speaking with the agent we called you immediately, leaving a voice message to return the call, but only got a text back the following day which we responded to that afternoon. The agents manned office, where you collected your keys, was only 5 minutes walk away, their emergency contact number was clearly visible in the property and our own personal mobile was written down in the information manual so perhaps these options might have been worth considering first before buying new sheets. As for your reaction to the bedding we were obviously mortified to hear this especially as we personally wash everything in a non-bio powder but, as a matter of course, we will review all the products used in the apartment. We can only apologise that the Kings View experience did not meet your expectations on this occasion and would like to wish you a healthy and happy start to 2023.
Property Owner
