“The house was very clean and exceedingly comfortable.”
We felt able to immediately relax. Whilst it is an uphill walk back to the house from the town, it was worth it for the lovely views you can see from the house and the window seats helped. Would have given the house and Sykes 10 out of ten but for three reasons:
1. The bottom sheet on the main bed was a very off white grey and didn’t fit well on the bed. Whilst all the bedding was clearly clean, it made the bed feel shabby.
2. The outside spaces, front and back of the house could do with a spruce up. We realised it was the end of the season and no doubt everyone has had to do a lot of work to keep the properties clean, but the ground at the front was littered. Also the seat cushions for the garden seats were a little mouldy and shabby. Again, appreciate it was the end of season.
3. More than anything though, I left my birthday cards on a shelf in the house. Totally my fault yet Sykes want me to pay £15 to send them back to me. Seems a bit excessive and not sure if I’ll get them back anyway as no one has yet let me know if they’ve collected them.
Hi Donna Thank you so much for taking the time to review Sunnyside and so glad you enjoyed your stay at our home in Dartmouth.
I am very sorry the bottom sheet in the master was grey and did not fit well, we found this too when we came down last week, in fact I don’t think this is a sheet belonging to Sunnyside, (laundry mix up?) but be assured I have purchased new White Company deep fitted bottom sheets and that one is now in the bin. I will also be replacing the garden cushions and doing maintenance at the front and to the back decking, as you say it has been a very long season, but now it is time for us to crack on and do maintenance and improvements for next year. I was shocked to hear Sykes wanted to charge you £15 to send your Birthday cards back, I wish we would have been following you down I would have posted them back for free, I will be speaking to the office. I do hope you will book again and find absolutely everything perfect next time. Nicky & Alan
Property Owner