“We recently stayed at Glendale in Dittisham, South Hams, near Dartmouth, and while the house itself was wonderful with excellent facilities, I feel it is important to highlight some issues with the accuracy of the information provided and the handling of our complaint.”
The listing stated that a parking pass was available for £25 for the week; however, the actual cost was £10.20 per day, which over a week could amount to approximately £70. This is a considerable difference and could cause financial inconvenience for guests who have budgeted based on the information shown.
When we raised this issue, the communication we received was disappointing. We were sent a series of WhatsApp messages simply asking whether the problem had been resolved, with no ...
The listing stated that a parking pass was available for £25 for the week; however, the actual cost was £10.20 per day, which over a week could amount to approximately £70. This is a considerable difference and could cause financial inconvenience for guests who have budgeted based on the information shown.
When we raised this issue, the communication we received was disappointing. We were sent a series of WhatsApp messages simply asking whether the problem had been resolved, with no meaningful attempt to address it. We requested a goodwill gesture in the form of a partial refund to cover the excess parking costs, but this was not acknowledged. No one followed up by email or phone, which left us feeling that our concerns were not being addressed.
This was particularly disappointing as we chose to move from Airbnb to Sykes, hoping for a better experience. On this occasion, the communication left us questioning that decision. The property itself is genuinely lovely with fantastic facilities, and it would be a shame for these avoidable issues to impact what could otherwise be an excellent stay. We would encourage Sykes to ensure that website information remains accurate and that guest concerns are handled with proper care and follow‑through.
Thank you for taking the time to share your feedback following your recent stay at 3 Glendale. I’m really pleased to hear that you enjoyed the property and its facilities, but I’m very sorry for the issues you experienced regarding the parking information and the communication that followed.
The listing should not have stated a £25 weekly pass as this was outdated, and we have now updated it to request all guests check the website provided to check daily charges or weekly parking pass prices due to changing council charges. Unfortunately, we are at the mercy of the local council, and we were not made aware that they had recently increased their parking prices. This led to the discrepancy you encountered, and I completely understand how frustrating that must have been.
I also want to apologise for the communication you received after raising the issue. The way your concern was handled did not meet our usual standards, and we’re addressing this internally to ensure complaints receive proper attention and follow‑through going forward. We will reach out to you to discuss this further.
Your feedback is genuinely appreciated and helps us ensure our listings remain accurate and that we provide a better experience for future guests.
Property Owner