“Cleanliness issues.”
Oven was a health risk with rancid fat and mould in grill pan and oven trays with burnt on fat through months of not being cleaned. Oven was cleaned for us after 4 days and trays replaced. Cupboard doors had handprints all over them. TV covered in child's handprints. Crumbs, sand and TV remote under sofa cushions. No instructions for tv. Four remotes ??? No serving dishes and limited cookware. Plates and bowls had crackled glaze. Pillows and protectors stained. Ensuite shower had mould ...
Oven was a health risk with rancid fat and mould in grill pan and oven trays with burnt on fat through months of not being cleaned. Oven was cleaned for us after 4 days and trays replaced. Cupboard doors had handprints all over them. TV covered in child's handprints. Crumbs, sand and TV remote under sofa cushions. No instructions for tv. Four remotes ??? No serving dishes and limited cookware. Plates and bowls had crackled glaze. Pillows and protectors stained. Ensuite shower had mould. Overbath shower too much pressure and flips back and floods bathroom. No clear instructions on refuse collections. Hot tub nice but didn't compensate cleanliness. Poor value for money.
We are very sorry that you were so disappointed. We’ve never had complaints re the cleanliness of the house. We pay over £200 for the house to be thoroughly cleaned on each changeover. The bedding and towels are always spotless. The oven may have been left a little dirty but we paid for a professional clean as soon as you reported it and bought new baking trays and had them delivered the same day. We stayed in the house ourselves recently and the plates and bowls etc were fine. There is a dishwasher and the house has all you need for 6 people. As for the TV it is simple to use and in over 3 years nobody has mentioned having a problem. The water pressure is high in the area but this is easily resolved by not turning the taps full on.
Property Owner