Court Lodge, Hillfield Village

WOW - what a fabulous holiday we had a Court Lodge.

We booked it to celebrate my husband's 40th birthday and it didn't disappoint. The hot tub was a particular highlight, everyone loved it! We all thoroughly enjoyed our break - it was a beautiful property and fabulous location to spend the week in.

Having previously stayed in Hillfield Village we were very excited to be going back with extended family to a larger house with a hot tub.

Unfortunately the house is in desperate need of tlc. It is very tired especially in the kitchen and outside areas. The cleanliness is poor, we had to clean everything and wipe down surfaces before using it. The kitchen has a severe drainage problem. When emptying water from the sink or using the dishwasher, there is a dreadful ‘egg’ smell and water seeps up from the flooring. Lastly the listing description is incorrect it states 3 double rooms however there are 2 doubles and 3 twins. That said the location is p

This property was just as described and met our family needs.

Real positives were the size of bedrooms, hot tub, tennis court, comfortable mattresses, location, parking, facilities and furnishings and equipment. Some negatives were the layout/size of kitchen and the damp musty smell and wet floor in kitchen after using dishwasher or washing up and no on site maintenance personnel to report/record these issues, However for a large extended family or several couples an ideal place to stay

We were 3 generations holidaying with 4 children aged between 7 months and 4.

The accommodation worked really well with the bedrooms being spacious enough to accommodate travel cots. The stair gates were a boom for keeping little ones safe. The property was very well equipped with sufficient crockery, utensils etc. We all loved the hot tub. The outside space is limited but the tennis court and playground close by were a bonus. The site is very well kept and although there are no amenities in the immediate vicinity, it is only a 10 minute drive to Dartmouth. The views are lovely. We would definitely stay again.

Property in great location, but unfortunately, the property wasn’t cleaned to a high enough standard, previous guests had obviously been smoking/vaping inside the property from the smell, the garden wasn’t maintained and a few loose fixings inside and out

Excellent property in a great location close to Dartmouth.

Disappointing that we were told on arrival day (Friday) that the washing machine and drier were not working and would not be replaced until after our holiday but fortunately after our complaint, new machines installed on the Wednesday. An unpleasant smell from one of the sofas (reported by a previous guest) had not been sorted and was still present despite the efforts of the cleaning team. These however are minor niggles and we would have no hesitation in recommending this property.

The lodge itself is stunning, very spacious and comfortable with all the items that you could need.

Perfect space for a large group, spacious bedrooms and en-suites showers were powerful and everything worked well. The WiFi was a bit temperamental. The beds are comfortable but the pillows not so much. There was an awful smell on the sofa which we couldn’t get rid of which made sitting in the lounge area unbearable but if this gets fixed then the property is perfect.

Love Court lodge

Our second stay in this lovely place.

Wine on arrival, a lovely touch. The accommodation is comfortable and in a peaceful spot, we enjoy it here. The cushions for seats outside still marked as probably left out but a minor point really. An eventful end to our week with a slip in shower and traumatic injury for one Of our party ,staying in hospital so on check out we found one non slip mat in (downstairs front bedroom ), the sink cupboard. All showers/ bathrooms need these and perhaps left in sight on changeover days. Maybe a grab rail too ? Sykes were fantastic so many thanks to Erica and your team who helped us.

We highly recommend this property the pictures don’t do it justice, it is much bigger.

The children loved the hot tub. The lodge had all the equipment needed for a large group and a nice touch wine left on our arrival.

The house has such great potential, however we had several issues during our stay, and some positives too.

1) The dishwasher was broken, we were told when we arrived - as 3 families (11 people) this wasn't ideal, it was a lot of extra time washing dishes on a supposed luxury break, I know these things can't be helped, but it was not replaced until literally the morning we left (the irony!) this could have been resolved much sooner. 2) The hot tub was freezing cold for the first 24 hours, we were told it was due to it being 'cleaned' yet no other lodge we have stayed at had this problem, it was also never inspected for the entire week we were there, other lodges have someone come every morning to check the ph levels etc, which may have caused our illness (see further down). 3) The house was not cleaned to a satisfactory standard, firstly, let me say the main cleaner was absolutely wonderful, a lovely lady who tried her best, but that property is too much for one cleaner, you need a couple of cleaners to really properly clean it, the wooden floor was dirty, the sofa had a musty smell (why fabric sofa's in a lodge? Surely get leather easier to clean!) Positives; 1) The tennis court is brilliant, as are the swings/play area for the kids, clean and just a really good area, fresh air, no need for video game consoles! 2) The staff on site, particularly the main cleaner, and the lady in the main office who kept informing us of the dishwasher situation, she also sent the cleaner to clean the lodge when we mentioned the issue. 3) 2 Bottles of wine on arrival, very nice touch, and very nice wine. 4) Beds were comfortable, showers were powerful, rooms were huge. Unfortunately, out of 11 of us, 9 of us were sick during and following the stay, the children from the early part of the stay, later moving on to the adults - whilst we can't exactly pinpoint what caused it, we have our suspicions it was related to the hot tub cleanliness. When all is said and done, would we go back there? Probably not.

We have just returned from a lovely week at the property.

Such a peaceful spot ideally situated for Dartmouth and exploring further afield. Nice touch on arrival to find the wine that had been left. Staff on site are so helpful. Just one small thing- a new tin opener is needed as we had difficulty using the one supplied as it didn’t open cans. The outside seat cushions were marked/ stained from being out in all weathers probably. But again only a minor point. Towels, bed limen lovely as were the Toiletries that were left. We hope to return .

The hot tub was only at 19c too cold on arrival Friday ,unable to use.

The Hotbut jets worked intermittently and then didn't turn off. There is a leek in the downstairs bathroom ( with bath) and smell of urine. Rather disappointed.

Lovely lodge, well equipped.

Great location.

Really nice Lodge with large bedrooms.

Kitchen is quite small but well stocked. You may need to move utensils around to create cupboard space to store your food. Beware the toaster that burns your bread even if set on 1. I'm not sure if it actually pops up on its own or if it's broken. Hot Tub was great although it would be nice to be aware in advance about the restrictions of use and the time for it to heat up because of the water replacement between bookings. The guest paperwork left in the lodge was for a different property, so was of little use (no robot lawn mowers at this lodge

We had a great holiday, Erica was very helpful and great location.

There were a few minor issues (a chair with a broken back, bath fittings not working properly, general wear and tear on surfaces, etc.

) but nothing major and we enjoyed our stay in this spacious house. Although the accommodation has 5 bedrooms there were only 8 chairs for the dining table which was insufficient. We also found the kitchen was a little small for the number of people that the house accommodates. The layout works well with the various sitting areas. It was also good to have facilities available such as the child stairgates. The only other thought is that the window blinds in the bedrooms don't cut out the light very well, which was not ideal for children's rooms.

We all had the best time at the cottage it was all what they said it would be The staff from booking to the Complex staff we’re all excellent and what a wonderful time we had.

experience

We booked with the expectation of a shared outdoor pool which was no longer available for use by the time of our holiday-this had been a major reason for us booking this accommodation.

Despite this, the cottage exceeded our expectations, being even better than the photographs suggested and exceeding our expectations with regards to comfort, cleanliness and facilities and close proximity to Dartmouth and the beach. The house was well stocked with all the essentials needed for a large family and the Molton Brown toiletries and bottles of wine were a lovely touch. The tennis court and hot tub kept our teenagers happy and allowed us time to relax! We would definitely recommend and would love to return.

The house was very clean and was the perfect size for two families.

Everyone had space and the location of the house was perfect for us.

Court lodge proved to be a very high quality holiday accommodation.

the complex was very well maintained albeit building work on new properties on going it was not really a problem, hot tub could be better it struggled to maintain temperature during use and could not be used on the first day due to warm up time.All others aspects of accommodation were fine, will definitely go there again

Booked in November for 8 people and due to guidelines and then introduction of rule of six, travelled with only six persons.

No swimming pool and felt that I didn’t get what I had paid for. Repeated emails to Sykes customer service and discussions with Coast and Country yielded no results. Shocking customer service from both. Kitchen area was very small with an unpleasant smell emanating from the cupboard under the sink. There was Insufficient seating to accommodate entire party of six on comfortable chairs in one location, so if you are travelling with more you will be not be able to sit together to relax. Would not like to be 9th or 10th person staying, only 9 dining chairs, main table outside and hot tub only accommodate 8. Best feature without a doubt was the hot tub.

House was very clean and well equipped.

We went away with our children and grandchildren so there were 10 of us. The bedrooms we’re comfortable and spacious (4 with en suite). The lounge area didn’t have enough sofas for 10 people and meant some had to use the large footstool and dining chairs which weren’t ideal. The house is close to Dartmouth and has lovely views from 2 of the bedrooms. We were told the pool and children’s play area was out of use due to COVID situation but on arrival it was clear the children’s playground was out of use due to the building works being undertaken so that wasn’t so good. The hot tub had constant warm water that was cleaned daily. Tennis court was good and readily available for use. The house has a small decking area and no garden which we didn’t realise so that made it difficult for the grandchildren to run around freely. Would have been a nice touch for a small shop to get early morning milk, bread & eggs etc, but local supermarket a short drive away. House is well situated for a quiet peaceful holiday or short drive will take you to local towns, beaches and places of interest.

Returned here for the second year after having a great stay in 2019.

Extremely disappointed to learn prior to the visit that both the park and the pool are currently not available. Having paid in excess of £3000 per week for our stay, these two facilities being unavailable really doesn't make this holiday good value for money. We were also quite shocked to arrive to find that there is significant building work taking place at Hillfield Village which we had not been informed of. Poor service from Sykes all round.

The whole family had an amazing time and would thoroughly recommend this beautiful Lodge.

Well done Sykes we will definitely be using you again.

The property is fabulous.

We came for Christmas and had wine and mince pies waiting for us which was a nice touch. Exceptionally clean and well kept with all that you would need. Even better than the photos suggest and perfect size for us with 5 adults and 2 kids. Could have easily had more people. There was no instructions for washing machine/heating etc that we could find. It wasn't an issue for us personally but could have done with a bit more property info and may be annoying for some. The play area on site was closed and no-one had told us which was very disappointing as was one of the reasons we booked this village.

Fantastic stay - pictures really don't do this place justice.

Even better than we expected!

We had a truly enjoyable family holiday at Court Lodge in Hillfield Village, which is set in a peaceful location but not far from picturesque Dartmouth and all the beaches and towns in the beautiful South Hams.

My booking for the Easter weekend was cancelled by the owner.

Your staff were very helpful in arranging alternative accommodation.

The property was much better than your website and photos suggest.

It was immaculate and practically brand new. All the furnishings, bathrooms and facilities were of super high quality and luxury- one of the best holiday rentals we have ever hired. We will definitely return.

Having stayed at Court Lodge before, some items seemed to be missing but overall holiday was excellent as usual

This was our third year at Court Lodge, which is suitable for our wheelchair bound daughter. We find it brilliant in every way!!

Our second time at Court Lodge, a great house and fantastic facilities, very friendly hosts Caroline & Michael. Will definitely return.

FANTASTIC PLACE. Plenty of room for the family 10 adults and 2 children under 2. Hot tub a great hit with all.

Excellent

Large luxurious lodge - perfect!! Fabulous stay

Beautiflluy finished and well specified. Thoroughly enjoyed by all that stayed.