“The house is in a lovely location and well equipped however considering we are in COVID times and it has supposedly had a deep clean, it hadn't even been dusted.”
There was thick dust on all chests of drawers (clearly not even been wiped) dust on all skirting boards, crumbs and bits on the carpet where it only been a quick hoover, some sand still on bathroom floors, dirty drinks coasters, dirty light switches, food down the edge of kitchen table. The freezer seal has also gone and wouldn't shut so we had to actually defrost the freezer whilst there to even get the door to shut. When we got to the end of the week and had to strip the beds the pillows and ...
There was thick dust on all chests of drawers (clearly not even been wiped) dust on all skirting boards, crumbs and bits on the carpet where it only been a quick hoover, some sand still on bathroom floors, dirty drinks coasters, dirty light switches, food down the edge of kitchen table. The freezer seal has also gone and wouldn't shut so we had to actually defrost the freezer whilst there to even get the door to shut. When we got to the end of the week and had to strip the beds the pillows and duvets were in awful condition, very yellowed and stained with no protectors. Only one room had a mattress protector on. The outside handle to the balcony door is also broken and lying on the balcony floor.
- Georgina, September 2021
Thank you for taking the time to leave us your feedback. We were sorry to read that both the presentation and cleanliness of the property for your stay was unsatisfactory. We understand how frustrating this is and would like to apologise on behalf of the housekeeping team. Please be assured that should you have contacted our Salcombe office during your stay we would have rectified the cleanliness matters and arranged for the property to be re cleaned. We hope that despite these issues, you were still able to enjoy Salcombe, its stunning views and choice of amenities. Property Owner