“Sykes managed to make my trip quite poor.”
After the last year everyone has experienced they honestly made my trip unpleasant.
I found sykes to be quite unethical. I made a quick booking online and then called to ask is there any issues with the property I need to be aware of? No was the answer when I called in to the Salcombe office. I made the booking a week prior to going.
On arrival the property was surrounded with scaffolding! view blocked, work carried out everyday which woke us every morning from 7:30ish so the trip was not relaxing at all.
On arrival to Salcombe I called various numbers for almost an hour as I was never sent the address to collect the keys, after a 4 hour drive again was very stressful.
Arriving at the property was as stressful sykes gave no direction of where to park. I made a formal complaint which at first I was told we had no idea of the scaffolding on the property we are going to move you to another place I will call you back in 30mins, three hours later I receive a call to be told we can’t help you.
It was all a money grabbing experience from Sykes and awful service. My complaint still is not being acknowledged due to the blatant disregard of our treatment.
It seems Sykes do not care about customers and peoples wellbeing and honestly made the experience and trip stressful and upsetting, they just want to make money.
The property it’s self was pleasant on the inside. The owners really are let down by Sykes I feel and may want to take this feedback on board.
It was a shame there was no freezer would have been my only niggle, but as a couple with our dog we would recommend to anyone. Close to town a nice short walk in was a huge bonus. The shower was great and bathroom is tastefully decorated. The bedroom is fine with comfy bed for a short break. Really like the lounge felt comfy and cosy!
Great property but shame about the overall experience with Sykes and lack of communication has made our trip one of mixed emotions and I left Salcombe feeling quite stressed due to my experience with Sykes.
Many thanks for taking the time to leave your feedback. We are pleased to hear that you were happy with 3 The Elms itself.
We can only apologise that you were unhappy with the service you received once you had made the booking.
We can see that the travel directions and key information was sent to you via our automated system, so it was a shame that you did not receive these, we do always advise to check your ‘spam/junk’ folders.
We also understand how disappointing it can be to arrive at a property, and not find it as you expect, however on this occasion a warning note would have popped up on the website during the booking process to make you aware of the scaffolding around the building.
We can assure you that our customer’s wellbeing, and customer service is our top priority, especially in these times.
We hope that in spite of these issues you enjoyed what Salcombe had to offer.
Property Owner
