“The owner assured us the agreed maintenance would not impact our stay or intrude the properties privacy, view, seating area and parking.”
We agreed to accept a small reduction 7% in the rental cost
The installation of the scaffolding and the commencement of the work was catastrophic and resulted in a totally unacceptable situation and caused us to leave 4 days early
The Coast and Country team in Salcombe couldn’t have been more helpful
The owner has rejected our request for reimbursement of the rental for the lost days
We agreed to accept a small reduction 7% in the rental cost
The installation of the scaffolding and the commencement of the work was catastrophic and resulted in a totally unacceptable situation and caused us to leave 4 days early
The Coast and Country team in Salcombe couldn’t have been more helpful
The owner has rejected our request for reimbursement of the rental for the lost days
- Christopher, September 2023
Hi Christopher,
Thanks for your feedback, and we understand you have had some interruptions during your stay.
We always try to organise maintenance ‘out of season’ to avoid any impact to our guests- be this replacing the pontoon mooring, repairing the sea wall or internal rennovations like the recent kitchen re-fit.
In this case the outside decoration was planned for the end of the summer to take advantage of the better weather. When the clash was identified, back in May, we asked C&C to reach out to explain the situation, and gave the option to cancel the booking, chose an alternative property, or accept a discount for any potential inconvenience that may occur as a result of scaffolding being erected on the property. We hope that this £200 discount was able to pay for you to go out to another venue and enjoy coffee, a meal whilst the balcony was out of action.
We are glad you had one of the best weeks of weather in the first week of September without any interruptions (the scaffold erection was delayed), and only sorry that with the turn in the weather, and the planned and communicated inconvenience of the scaffolding led to you deciding to cut your 2 week visit a few days short.
We hope Salcombe delivered otherwise and hope you enjoy future stays in one of the many great properties in the area.
Kind regards,
Amanda and Duncan
Property Owner