“See above comment which captures our concerns.”
Many thanks for your feedback although we were very concerned to read that your chosen cottage was not properly cleaned and presented prior to your arrival. We work very hard with our owners and their nominated housekeepers to ensure high standards of cleanliness so it is very disappointing to read these comments. Please accept our apologies for any inconvenience caused. Arrangements are now being made for both the inside and outside areas to be attended to.
Thank you again for your comments, they are appreciated - we do hope you choose to stay with us again. Owner relations