“4 couples on a walking weekend arrived on the Friday and found the property was in a wonderful location with fantastic views.”
It seemed well equipped with plenty of crockery, glassware, cutlery etc.
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It seemed well equipped with plenty of crockery, glassware, cutlery etc.
On unpacking we found the cleanliness to be well under par for this type of property, i have worked in hospitality for over 20 years and there are many simple things that can be done to improve this property, the wall behind the toilet in one room was mouldy and the mattress protectors and quilts were stained and in fact smelt musty.
The general cleanliness was far from acceptable, i could have rung and complained however then having to wait around for someone to come would have taken up too much of our time. Things like crumbs in the cutlery drawers, oven trays unclean etc is just not acceptable. Sending people in to check after a complaint means nothing, this should be checked before people are due in.
Another of my issues was the fact that there was no recycling, we had to take our own bottles with us and had this been mentioned in the website i would have been prepared for this but to arrrive and find a notice telling us it would cost £50 if we left it behind just didnt sit well.
As for the games room the less said the better, we opened the door and it smelt so bad we locked it up and never used it.
For the price of this property things should be perfect and unfortunately they were not. It was such a shame however we had an enjoyable weekend walking but it felt like we were not supposed to.