Thinking of letting
your luxury
South Hams holiday home… just say the word!

I started letting just three years ago but my two cottages already have a booking ratio well in excess of original expectations. Visitors also comment on how the team go the extra mile to help them select the most suitable property.

Michael Gribbens Owner (Properties near Dartmouth)

Passion

We love what we do.

Coast & Country Cottages is a family-owned and managed holiday agency based in the South Hams, an Area of Outstanding Natural Beauty in the Southernmost tip of Devon. As active partners in the business we are fully committed to providing our holiday home owners with the highest possible levels of service and as a
consequence have developed a strong reputation and successful brand over many years. Our commitment to service is at the heart of everything we do and one of the main reasons we market and manage more 4 or 5 Star properties and generate more holiday enquiries than any other agency in the South Hams. We work hard to ensure our owners don’t have to, taking responsibility for all aspects of the management and marketing of their holiday homes. Such a commitment requires a professional, knowledgeable and above all passionate team, motivated to exceed expectations and deliver exceptional service at all times.

Coast & Country Cottages has rented out our Salcombe property for many years. Staff members
are always most helpful, friendly and efficient and you can always speak to a human being!

Janet Upton Owner (Salcombe Property)

Trust

Relax. You’re in safe hands.

The majority of our team live within this beautiful area, and therefore know and love the South Hams at least as much as those who choose to have a home here or visit for a holiday. They walk along the coastal paths, eat and drink in the pubs and restaurants, browse in the shops, and enjoy the lovely sandy beaches, offering a level of local knowledge that is simply unrivalled.

The same team also know the best tradesmen to recommend for a new kitchen design, gardening services or wireless broadband installation, and will happily take on the responsibility for co-ordinating the project if asked. Even more importantly, based locally they can offer quick and effective support to owners or holidaymakers as and when it is needed during a visit to the area.

In addition we are also recognised by the independent assessment body for self-catering accommodation in the UK – VisitEngland – as a ‘Quality Accredited Agency’. This award is achieved only when high industry standards of compliance and customer service are exceeded, offering consumers assurance that they are dealing with a trustworthy and reputable company.

We were also delighted to have been awarded the FEEFO Gold Merchant award and to win the British Travel Award in 2014, 2015, 2016 and 2017 for the Best Small UK Holiday Booking Cottage Company.

Coast & Country Cottages’ wonderful team deliver fantastic marketing, promotion and
rental income. Their level of management and support is superb. We couldn’t be happier.

Simone and Geoff Lloyd Owners (Salcombe Property)

Confidence

Promoting your property.

Working closely with industry experts, our marketing team ensure the Coast & Country Cottages’ brand is effectively promoted to potential customers, both old and new.

Our successful, professionally designed and regularly updated website coastandcountry.co.uk attracts hundreds of thousands of visitors each year, many of whom now select, book and pay for their holiday online. The site has individual page allocation for each property featuring a range of images, a detailed description and live availability. New properties are quickly added to the website as they join, and are listed on a dedicated, highly visible section found on the ‘Home Page’. In addition our website www.coastandcountry.co.uk is packed with ideas and inspiration for customers to get the most out of their holiday
in the South Hams.

To support our online and digital marketing campaign we produce and distribute an extensive range of high quality brochures, magazines and other promotional correspondence, targeted towards our extensive database of existing customers, many of whom book with us year after year. We also advertise regularly in national newspapers and high circulation glossy magazines. In addition our in-house PR experts help ensure regular coverage in these and other publications, as well as gain television coverage (eg. we were featured in ITV1’s series ‘Holiday Home Sweet Home’) and frequent press visits from top titles.

With many years’ experience successfully promoting holiday homes in this unique, local market we have the confidence to say that no property will receive a more effective marketing and sales service.

For many years Coast and Country Cottages have been looking after my two holiday lets in Dartmouth and I am very pleased to say that this last year has been my best for rentals and
returns. With very helpful supportive staff, coupled with great marketing, it’s no surprise I’ll look forward to many more years as a Coast & Country Cottages’ owner. Thank you!

Mr Neil Crowden Owner (Dartmouth Property)

Care

The service we offer you.

From marketing support to full management, our locally-based teams in Salcombe and Dartmouth are able to offer a choice of services to suit your needs…

For example, if you live locally and prefer to manage the weekly cleaning and changeover routine we can offer a simple marketing and administration service. In other words we find the customers, secure the bookings and handle all the correspondence – you (or your nominated caretaker) would prepare and present your holiday home for the arriving guests each week and take care of any matters that might arise during the holiday. We call this our ‘Owner Managed’ service.

If, however, you live outside the area it is likely you will need our help to co-ordinate cleaning services, supply bed linen and towels, organise maintenance and arrange key collection for arriving holidaymakers (amongst many other things!) As we have a wide and very loyal network of local contractors, as well as our own ‘in-house’ team of specialist staff and engineers, this full ‘Agency Managed’ service may be the most effective option for your property in this scenario.

Whichever service option you choose our team will always be on hand to provide the back up, care and support required to ensure the holiday runs smoothly and customer expectations are met or, preferably, exceeded.

It’s always a pleasure to speak to Coast and Country staff – they are very polite, friendly and helpful. The marketing team are flexible and make good use of social media to promote my
property and the South Hams area.

Mrs Elizabeth Smithson Owner (Salcombe Property)

Reward

Achieving the maximum return.

To ensure your holiday home can achieve good levels of rental income over a long and successful season it is important to prepare and present the accommodation to the highest standards possible but also to give careful consideration to the type of customers your property will attract (e.g. young families, couples, walkers with dogs etc.).

We are very happy to offer free advice and support – based on our extensive experience – to help you furnish, equip and present your property to meet customer expectations, and therefore maximise holiday enquiries and bookings. Whilst it is not easy to predict the sales potential of every property we will provide you with a full 3-year rental forecast based on the anticipated demand for the size and standard (or proposed standard) of your holiday home, its location and length of season. This forecast will give you a good indication of the income your property can generate and the financial rewards you could achieve over time.

Since moving from a rival agency my bookings have dramatically improved. It goes to show it's not all about the website – service matters too.

Mrs Down Owner (Salcombe Property)

Excellence

Join an exclusive group.

We set ourselves very high standards and sincerely believe that our holiday home owners have a similar commitment to quality. This is evident by the fact that since 2010 all of our new properties have had to meet a minimum 4-Star VisitEngland rating for the quality of accommodation.

We believe that annual VisitEngland quality assessments are an important element of a customer’s decision to book and a property rating means customers can select a property for their holiday with confidence each and every time. We work closely with our owners to achieve these standards and our owners understand the need to maintain and improve their holiday homes on an ongoing basis to meet customers’ expectations. This is probably why we market and manage more 5-Star properties than any other agent in the South Hams.

Having worked at senior level in UK tourism throughout my career, I have found Coast & Country Cottages to be a thoroughly professional company from top to bottom – there isn't any member of the team I have dealt with who hasn’t impressed me!

Malcolm Wood Owner (Dartmouth Property)

Appraisal

Your FREE property assessment.

We hope that you have found the opening pages of this guide helpful, and feel that it is now time to invite us to meet you at your holiday home.

Our initial, informal assessment is usually carried out by Andrew Jones (Director) or a senior member of the property team, and offers you the opportunity to discuss all aspects of the letting process with us, from preparation and presentation of the accommodation, to laundry services and insurance. Each appraisal is followed up with a formal rental proposal and a 3-year income forecast, as well as the answers to any queries you may have.

Call Andrew Jones on (01548) 843773 or email andrew@coastandcountry.co.uk

Year after year, Coast & Country Cottages have exceeded our expectations in securing bookings.

Richard & Carolyn Bawden Owners (Salcombe Properties)

Expectation

A final word.

A holiday is one of the highlights of the year for most people and it is our aim to meet or exceed
the expectations of every customer. We take these responsibilities very seriously and work hard with our
owners to deliver a service we can each be proud of.

If you are ready for the challenge and would like to discuss our services in more detail please contact us at any time to get the ball rolling…
Just say the word…!

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