“We have stayed in Dartmouth House several time but at another Property.”
The layout is very nice, however, there are a lot of issues with the place, which we were really disappointed with, not all the property, but with Sykes / Coast and Country. Although Iona at the Dartmouth office was great.
The issues started when after arriving late and tired we just dropped our bags and went out. next day on inspecting the property, it had not been cleaned very well at all. Dust everywhere, dirty windows, fluff on the floor, a shower mat that was filty. The blind on the juliet ...
The layout is very nice, however, there are a lot of issues with the place, which we were really disappointed with, not all the property, but with Sykes / Coast and Country. Although Iona at the Dartmouth office was great.
The issues started when after arriving late and tired we just dropped our bags and went out. next day on inspecting the property, it had not been cleaned very well at all. Dust everywhere, dirty windows, fluff on the floor, a shower mat that was filty. The blind on the juliet balcony window, which again was filty, was broken. When i eventually got through to someone at coast and country they offered to send a maintaence man round, but it could have been any time, so they said they would report it. this was not the local office by the way.
we went out for lunch and purchased food for the evening which, my wife cooked, it was only when she asked me to lay the table that we couldn't find the cutlery. wWe looked everywhere. I rang Sykes and got a message someone would come back to me in 20 to 30 min, 1 hour larter no call i rang again and left another message, no call this went on for four hours nothing. I gave up in the end, food ruined, upset wife, didn't need this.
The following morning i rang sykes again, spoke to a lady who told me she would come back to me straight away, nothing. 1 hour later i called again, only to be told someone from the local office would call me, i insisted on waiting for them to talk to the local office. I was then told that the local office would call me straight back.
Iona did with in 15 min, i explained everything to her and she checked about the cutlery, which is in a secret drawer with a label on...No label obviously. she talked me through it and there it was, but without a label you would never find it like we didn't.
i sent her some photos of the cleanliness issues, a video of the broken blind, the shower room door lock is also broken.
When you are paying £160 approx per night you would expect the place to be immaculate, as is the other apartment we stay in.
I am expecting Sykes or the owners to give us a partial refund on our payment, as we have had such bad issues.
i will just add that Iona at the Dartmouth office tried her best to sort things.
I will see if i get my refund and reply.
51,000 people on my trip advisor await the outcome
Thank you for taking the time to leave your feedback. We were naturally disappointed to read your comments.
We take great pride in the presentation and cleanliness of our apartment, and the overwhelmingly positive feedback we have received reflects the high standards we maintain.
We don’t live locally and so entrust all the management including the cleaning to Sykes, for which we pay a sizeable fee. We are disappointed that this service has seemingly let both parties down. However, we are visiting soon for a scheduled mid-season review and plan to action your areas of concern that fall under owner responsibility. We will also be meeting with Sykes for a general review and will include your feedback.
We appreciate that the cutlery drawer isn't immediately obvious to everyone. For that reason, its location is clearly explained in the welcome folder (including a photo) alongside the property's fire safety information, which we encourage all guests to read on arrival. We will however, be adding a label on the drawer to prevent a repeat of your experience.
Property Owner
