“2 Poundstone Court, Salcombe
Coast & Country Cottages
12th September to 14th September 2026
I booked this beautiful apartment for a week’s holiday with my family because of the stunning views, location, what it has to offer and the fact that it is worth over £1.”
3 million, it must be fantastic.
On arrival Saturday 12th September, I parked my car in the set bay which took about 5 minutes to park, due to how tight the bay is, due to the very large pillars on each side that stick out, this is not mentioned in the write up.
On arriving at the front door of the apartment, there was a nice cobweb to greet us next to the doorbell.
On entering the million-pound property there was a very distinct musky damp smell in the apartment, which my family commented on ...
3 million, it must be fantastic.
On arrival Saturday 12th September, I parked my car in the set bay which took about 5 minutes to park, due to how tight the bay is, due to the very large pillars on each side that stick out, this is not mentioned in the write up.
On arriving at the front door of the apartment, there was a nice cobweb to greet us next to the doorbell.
On entering the million-pound property there was a very distinct musky damp smell in the apartment, which my family commented on straight away, it was not nice.
We walked into the kitchen and again the smell of grease was hideous and again the musky damp smell which was not nice. We opened the fridge to put our food in, and the smell was not nice, like milk gone off. Not a place I wanted to put our food in.
We then went into both bedrooms, and the musky damp smell was not nice. The bathrooms are fitted out well, but both extractor fans had thick dust around the filters which I quickly removed.
So far, this wonderful apartment is not good, and I was not happy after spending all this money and having a nice, chilled week holiday with my family.
We then went down to check out the garage where the washing machine and tumble dryer are housed. OMG there were all tissues and paper on the floor, and the bin was full of rubbish, not happy.
Once we had unpacked, the smell of this apartment was not going away, all windows and doors opened and an unhappy family. I took the two metal filters out of the cooker hood extractor fan and put them in the dishwasher to wash. I then went down to the Co-op in the town to purchase air freshers, air spray, and lemons at a cost to me of £25.00.
The air fresheners were for all the rooms, and the lemons were for the hideous smell in the fridge.
This was not the start to my chilled holiday that I had expected. We then went down the town for dinner.
Once we returned to the apartment, we sat around watching TV. The 3-piece sofa was so uncomfortable and there were marks over the cushions and the same for the other two other chairs. By this time, I was not happy, this was really starting to make me angry. We then went to bed. The sheets smelt damp and not fresh, which did not go down well with my wife and there was an issue with the right side of the king size bed, it was very badly sagging down, new mattress needed I thought. I slept for about 2 hours then had to get up and sleep in the lounge on the rock solid three sofa, not happy, I was fuming.
In the morning and an hour’s sleep, I investigated the king size bed in the master bedroom and found that there were 8 of the wooden slats just hanging down under the bed to the floor, I again fixed these and the bed was then fit for purpose.
I went to your office on Sunday, but you were closed where I wanted to complain about all these issues. I then emailed you directly and used your WhatsApp number for someone to contact me.
Monday morning and no call from anybody, I had, had enough, we vacated the apartment and drove 5 hours home, our week had been ruined, and it was only Monday morning.
On the surface this apartment looks great, but it is not, even the single beds has dust and dirt around the inner frames.
This property needs a good deep clean, to bring it up to the correct standard.
As you can see from this letter, all I wanted was a nice chilled out weeks holiday with my family. I am not happy with the whole situation, and I wanted a full refund in the form of compensation for all the stress that this has caused me. Speaking to Vicky on Thursday 17th for the first, who was very unhelpful, said that they would not be compensating me. Totally unacceptable, as I am the paying customer, and what you sold me was not fit for purpose and due to the way, this whole situation was handled by Coast & Country Cottages. This was my 3rd stay in a property that I had booked with your company,
I will never recommend or book another holiday with Coast & Country Cottages, a very unhelpful company that has no respect and compassion for the customer, when all is not right.
