“I have booked cottages and apartments with Sykes over the years because I was assured of quality properties but unfortunately Quarter Deck did not live up to this expectation.”
It is a tired property that needs updating, especially the beds.
Overall we found Quarter Deck clean and tidy and in a good central spot in Salcombe.
However, on arrival we found a dirty sock from the previous occupants on the floor by the front door stop (not a great start), there were glue dots on the ceiling (possibly where previous occupants had put up Christmas decorations), the freezer was full of the previous occupants food, there was a dirty oily tray in the oven and we found used ...
It is a tired property that needs updating, especially the beds.
Overall we found Quarter Deck clean and tidy and in a good central spot in Salcombe.
However, on arrival we found a dirty sock from the previous occupants on the floor by the front door stop (not a great start), there were glue dots on the ceiling (possibly where previous occupants had put up Christmas decorations), the freezer was full of the previous occupants food, there was a dirty oily tray in the oven and we found used Christmas wrapping paper in the front bedroom under bed drawer. In addition, the front bedroom under bed drawer front fell off as soon as we walked into the bedroom (we had only been there a few minutes when this happened). We contacted Sykes who offered to send someone to sort it but we had unpacked and settled in so we declined as we felt at this point it wasn't anything urgent.
We then discovered that the front bedroom bed frame was the squeakiest and noisiest we have ever experienced. We have never had such bad nights sleep as on this awful bed, the mattress was shallow and very uncomfortable, it also had a dip in the middle. The mattress topper didn't fit properly on the mattress so kept coming lose. We arrived home absolutely shattered whereas we were expecting to feel revived.
There is a for sale sign outside the property, I assume the owners have given up maintaining this property because they are selling it.
Thank you for taking the time to leave us your feedback.
We are sorry to hear that Quarter Deck did not meet your expectations.
As you kindly mentioned, we offered additional services to help make your holiday more comfortable, and it is unfortunate that we were unable to resolve these issues during your stay.
We have passed your comment onto the owner and will look into a fixing the points you have raised.
We do hope you had a lovely holiday and enjoyed all the area has to offer.
Property Owner
